Tylenol Murders Essay Example for Free

Tylenol Murders Essay1. If Johnson Johnson had decided to goon out the starting reports of the deaths instead of recalling the product things would know gone differently for the company. Their customers would have felt unavoidableness they were betrayed because the company didnt do anything about the deaths. It was their job to make sure the product was not the nevertheless reason for the deaths and to also reassure their costumers that the capsules are safe to mob.2. They did a good job in responding to the first round of Tylenol murders. They could have great(p) a press release explaining how the Tylenol capsules were not the and factor for the murders, or showing the process of how the capsules are made and each ingredient that goes into them.3. Tylenol has been in the business for a long time. If they proved that their capsules werent the cause of the murders I dont understand any problem in them reintroducing extra-strength Tylenol. In my opinion, they should hav e waited a certain period of time to take them out in the market once again. Everyone was still trying to see the factors of the murders and having the company reintroducing the product rapidly was not such a good idea.4. I think they did a good job by removing it tight because in that way the consumers could see that the company cared about them. If they had left the products on the shelves like if nothing had happened, past there would have been more chaos. People would judge Tylenol to the extremes and would not take them serious again since they didnt do anything about it.5. Johnson Johnson handled the in the public eye(predicate) properly. The people in charge of the company addressed the media instantaneously and tried to do the stovepipe they could to stop the crisis. It was a good move to use the media as a weapon and because of that they were able to find a solution.6. The media was pretty helpful when the Tylenol crises occurred. They responded to each of their mess ages and gave them the solution they needed. If the crises occurred today everything would have been worst. There is much more criticism nowadays than before. Tylenols prestige and repute would have been ruined forever. No one would trust them because I am sure the media would have giving them the worst criticism ever.7. These sections demonstrate how Johnson Johnson are interest in the safety of their customers. They want the best for them and want to help them in any way they can. They have these sections to show how they want their product to be the best and see the reaction they get from their customers. If a new health scares appears again, they would manage it much better. Now they have everything to prove that they want to satisfy their customers and not harm them. Also they are move involved with the public and are much more concerned with what they produce, so a new scandal would be strange.